Delivery & Returns
Free Delivery Over £15 (1-4 working days UK) -Complimentary by Bjovior
Orders will be despatched by DPD, Royal Mail, UPS, on orders over £25.00 a signature is required.
Standard Delivery Under £15 (1-4 working days UK) - £3.95
Next Day delivery (UK only) - £5.95.
Orders to UK addresses placed before 1pm Monday - Friday will be despatched on the same day and delivered the next working day. A signature is required. Orders placed between Friday after 1pm - Sunday will be delivered on Tuesday.
Due to geographical location, some destinations will take 2 days.
Named Day delivery (UK only) - £6.95.
Orders to UK addresses placed Monday - Friday will be despatched by DPD courier the day before and delivered on the day selected by the customer. A signature is required.
Saturday delivery (UK only) - £7.95.
Orders to UK addresses placed before 3pm Monday - Friday will be despatched by DPD courier to be delivered on the selected Saturday. A signature is required.
Please note: we do not dispatch or deliver on Sundays or public holidays and are unable to deliver to Freight Forwarders, PO box and military base addresses. Certain destinations may take a little longer.
We want to make sure that your Bjovior goodies arrive safe and sound, so there are a few delivery requests we can't commit to:
- Leaving parcels over fences
- Leaving parcels on doorsteps
- Putting parcels through windows
- Leaving parcels in bins/bin cupboards or wheelie bins
- Leaving parcels exposed to the elements
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Please note that Bjovior cannot be held responsible for late/failed deliveries for reasons outside of our control i.e. in the cases of adverse weather conditions.
Tracking details for your order will be included in your order confirmation email (registered customers will also be able to locate these details from within their account area once despatch has been confirmed). Alternatively, please contact customer service email us at: firstname.lastname@example.org
All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address who will be able to provide this. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery the order on 3 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date or collection will be made from the depot. Please note that changes of delivery address will need to be made via the Customer Service team. Should the courier be unable to complete delivery after the 3 attempts have been made, your order will be returned to us. In these cases Bjovior reserve the right to charge you again for any return and re-send costs that we incur.
Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to freight forwarders, PO Boxes or Self-storage Units.
NEED TO RETURN SOMETHING?
If you decide to return something and written notification is received after the 7 days cooling-off period we will be delighted to offer an exchange or a gift card to the value of the goods up to 14 days from the date you received your goods. Once the 14 day period has passed we have the right to refuse returns of any unwanted items.
Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Service team 8 am-8 pm (UK Time) Monday to Friday, via email at email@example.com
An alternative product will be offered in cases where stock is no longer available. It may be necessary to provide photographs of the damaged/faulty goods or in more severe cases, we may choose to collect the damaged products from you for Quality Review Investigation. Correspondence will be made with you directly.
Return/Exchange: a fee may apply
Items must be unused, in a perfect resalable condition and accompanied by a valid order reference.
Wrapping - Returns should be wrapped securely using the same packaging they were received in, or inappropriate packaging to ensure the goods arrive with us in their original condition. The order reference should be clearly displayed on the exterior label. We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
The UK - Please email Customer Service at:
firstname.lastname@example.org to notify us of your intent to return. We will then email you a pre-paid returns label which you need to affix to the exterior packaging. Drop this to your nearest collection point (details of which will be included in the email from Customer Service).
All Returns requests submitted outside of normal UK working hours (8.30 am – 5:00 pm) will be processed the next working day (Monday – Friday).
Refunds & exchanges - We aim to process exchanges within 2 working days from the date the return is received. Delivery charges may be applied for exchanges; charged at the standard rate (please refer to the Delivery Options above for further details).
Refunds will be applied against the original payment method within 2 working days from the date the return is received. Refunds may take 5-10 working days to show against an account, depending on your bank. If the original purchase was made using a gift card and another form of payment; any refund owed will be credited to the gift card in the first instance. If the total to be refunded is more than originally paid by a gift card, any remaining refund balance will be applied to the other method of payment used.
If your order has qualified for a discount, this shall no longer apply if the items that you are returning a result in the order value falling below the threshold criteria to qualify for the discount. The discounted products must therefore either be returned or they shall be charged at the full recommended retail price.
If your order qualified for a free gift with purchase and the goods that you are returning mean that you no longer meet the criteria of the promotion, the free gift must also be returned so that we are able to process the exchange/refund. If the promotion item received is a gift card and the gift card amount has been spent in whole or in part prior to returning the item/s from your order, the amount on the gift card that has already been spent will be deducted from the refunded or exchanged amount owed to you.
REGISTERED ADDRESS: BJOVIOR LIMITED
REGISTERED OFFICE: BELMONT ROAD, LONDON HA3 7PL
REGISTERED IN ENGLAND NO. : 345463102