your account

The proper handling of your personal data is extremely important to Bjovior.

Bjovior therefore takes great care when processing and protecting personal data. For more information, please see Bjovior’  Privacy Policy, in which it is carefully addressed which personal data we collect and use and for which purposes. If you would like to request additional information or if you have a general question about your personal data, please send an email to info@bjovior.com. If you would like to exercise your rights under the GDPR, please go to our contact form and do the following:

1. Select the option ’privacy request’ under “Choose subject”; and
2. Select the relevant subcategory; and
3. Fill in all the email address(es) that you use and have used for all related Bjovior services in the comment box, such as but not limited to registration newsletter, account for the webshop,.

If you have a Bjovior account, you can adjust your account details yourself. Do you wish to change your name, date of birth, delivery and invoice address, payment details or password? It is this easy:

-Go to the account icon in the top right of your screen and log in with your e-mail address and password.-Click on “My details” to change your name, date of birth and/or password.-To change your address, go to "Addresses".

Please note: the e-mail address cannot be changed. If you want to change the e-mail address, you must create a new account.

Have you forgotten your password? You can find the "Forgot your password?" link on the log in page. Click on this and enter the e-mail address through which you wish to receive the new password. You can then log in to your account again.

Please contact our customer service if this does not work.

Tracking and dispaching

As soon as we've dispatched your order, you'll receive an email from us confirming the details of your purchase and the delivery method you've chosen. We'll point you in the right direction of tracking the progress of your delivery too.

From Monday - Friday orders made before 12pm (GMT) will be dispatched by courier that same day and delivered on the next working day by the delivery option you chose during checkout. Orders made after the 12pm (GMT) cut-off time will be dispatched the next working day and once again, delivered by the option you chose. Orders made on Friday before midday will be dispatched the same day but delivered the following Monday. We don't dispatch or deliver on public holidays and some destinations may take just that little bit longer.

We'll email tracking details of your order to you along with your dispatch confirmation. If you're a registered customer you can also find these details by logging into your account and viewing your order history.

order and delivery

We can fully understand that you really look forward to receiving your order. You will therefore receive updates from us about your order:

You will receive an order confirmation by e-mail when your order has been successfully placed.

We will send you a packing confirmation when your order has been packed in our warehouse.

You will receive a shipping confirmation by e-mail when your package is on its way. This will also contain the Track & Trace code which will allow you to follow your order.

All deliveries will be made via courier service and a signature is needed. Please make sure someone is at the delivery address who will be able to do this. If you do miss your scheduled delivery, the courier should leave a notification card and try again the following working day using the same delivery option. The courier will do this on three consecutive working days unless they're told by you or a Customer Service team member to hold for a future delivery date or that you'll be collecting your gift from the depot instead. If you want to change the delivery address, just let our Customer Helpline team know. If the courier has popped round three times to deliver your goods without any luck, the package will come back to us. If this happens, we'll charge you for any return and ask you to re-send any costs to us.

Have a look at our online returns policy to find out more.

No need to worry - if part or all of your order is damaged in transit, give our Customer Helpline team a e-mail ask@bjovior.com 8am - 6pm Monday to Friday (UK time) or email and we will replace it in a jiffy.

In most cases we'll have to collect the damaged goods at an address that's suitable for you. This is for quality control purposes.

If your order doesn't arrive by the intended date because of a dispatch glitch or with the courier, please give our Customer Helpline team a  email ask@bjovior.com . Our team will be more than happy to partially/fully credit your delivery costs as long as the fault is a service failure on our part. We're not liable to credit delivery costs in circumstances out of our control (even we can't predict the highly changeable British weather!)

If the courier has tried to deliver your parcel but for whatever reason, no one is at home to sign for it, we won't see this as a late delivery and goodwill credit will be given.

Sorry, once an order has been dispatched you can't change the delivery service that you originally chose.

Payment methods

We aim to make paying your invoice as easy as possible. That is why Bjovior... offers you different payment options. View the details below.

Methods: MasterCard, VISA, Maestro, AMEX, Paypal

RETURN AND EXCHANGE

Have you changed your mind and want to return your product? This can be done free of charge within 30 days after receiving your order.

Bear the conditions stated below in mind when returning your products:

- For hygienic reasons, cosmetics (such as cream, make-up, mask, scrub, serum) must still be in the sealed packaging. We cannot accept already opened packaging.

- We can only accept the returns when the order – if possible – is sent undamaged, in the original packaging and in a sturdy shipping box. For products which are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

- When you return the entire order, we request that you also return the purchase gift. If not, we will settle the value of the purchase gift with the amount to be returned.

Our General Terms and Conditions, which can be read here, apply to the products delivered to you.

Tips:

– Always request proof of shipping with your return with PostNL.

– Open the shipping box and original packaging carefully, so that you can reuse them to return the order if necessary.

Have you changed your mind and want to return your product? This can be done free of charge within 30 days after receiving your order.

ear the conditions stated below in mind when returning your products:

- For hygienic reasons, cosmetics (such as cream, make-up, mask, scrub, serum) must still be in the sealed packaging. We cannot accept already opened packaging.

- We can only accept the returns when the order – if possible – is sent undamaged, in the original packaging and in a sturdy shipping box. For products which are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.

- When you return the entire order, we request that you also return the purchase gift. If not, we will settle the value of the purchase gift with the amount to be returned.

Our General Terms and Conditions, which can be read here, apply to the products delivered to you.

Does the product meet the return conditions? If yes:

Contact our customer service, they will be happy to personally assist you further!

Tips:
- Always request proof of shipping with your return with HermesUK.

- Open the shipping box and original packaging carefully, so that you can reuse them to return the order if necessary.

A statutory guarantee means that the article purchased must fulfil the function that can reasonably be expected of it. There is no statutory deadline associated with this guarantee because what you as a consumer can expect is different for each item.

You have the right to withdraw the agreement within a period of 14 days without stating reasons for doing so.

The revocation period expires 14 days after the day on which you or a third party appointed by you, who is not the transporter, physically receives the good.

To exercise the revocation right, you have to inform us in an unequivocal statement (for example, in writing, by post, fax or e-mail) that you wish to revoke the agreement. For this you can use the template revocation form, but you are not obligated to do so.

To adhere to the revocation period, it is sufficient to send your statement concerning your wish to exercise your revocation right before the expiration of the revocation period.

Consequences of revocation

If you revoke the agreement, you will be reimbursed all payments that you have made up until that moment, including delivery costs (with the exception of possible extra costs as a consequence of your choice for a delivery method other than the cheapest standard delivery method offered by us), immediately and otherwise no later than 14 days after we have been informed of your decision to revoke the agreement. Unless you explicitly request otherwise, we reimburse you using the same payment method that was used in the original transaction; you will not be charged for such reimbursements. We are permitted to wait with reimbursement until we have received the products, or until you have proven that you have returned the products, whichever comes first.

You must return the goods immediately, or in any case no later than 14 days after the day on which you have informed us of the decision to revoke the agreement, by sending or handing the goods back. You are on time if you return the goods before the 14-day period has expired.

You are liable for the direct costs of returning the goods.

You are only liable for the depreciation of the goods if this is a consequence of using the goods, which goes beyond their necessary use to determine the nature, characteristics and the operation of the goods.

Products which have been sent sealed for hygienic and/or health reasons may only be returned sealed. If you have broken the seal, the products can no longer be returned.

Template revocation form

(only fill in this form and return it when you wish to revoke the agreement)
- To:
[ name entrepreneur]
[ geographic address entrepreneur]
[ fax number entrepreneur, if available]
[ e-mail address or electronic address of entrepreneur]

- I/We* hereby inform you, that I/we* revoke our agreement concerning
the sale of the following products: [state product]*
the delivery of the following digital content: [state digital content]*
the provision of the following service: [state service]*

- Ordered on*/received on* [order date for services or date of receipt for products]

- [Name consumer(s)]

- [Address consumer(s)]

- [Signature consumer(s)] (only when this form is submitted on paper)

* Cross out what is not applicable or fill in what is applicable.

Business related questions

We do appreciate it when bloggers wish to write about one or more Bjovior products.

Unfortunately we cannot supply everyone with free products. That is why we have introduced a few rules your blog should comply with. For example you will have to meet a specified amount of monthly visitors and we value high quality in your reviews.

If you are interested please contact our Costumer Service. They will review your blog and decide whether it meets our requirements.

We choose to support charities that suit us best.

Yes, this is possible. We offer a large selection of gift solutions for business relations. For more information we would like to refer you to our costumer service

Can’t find what you’re looking for? Our Customer service is glad to help.